Product listings, store SEO, sales across every channel, supplier invoices and the inbox. Most of a retailer's week is admin around the sale. We connect Claude to Shopify, Xero and the rest of your stack so it does the reading and drafting, and you make the calls.
For NZ retailers and online stores running Shopify, Xero and a point-of-sale or stock system.
Take the reading, retyping and first drafts off your team: product titles, descriptions and SEO written in your voice, sales compared across stores and channels, supplier invoices checked and stock received, and ad results split from repeat orders. The calls on price, stock and customers stay with you.
Shopify and Xero both have Claude connectors you can switch on. Where they stop - several stores at once, stock systems, email platforms - we build custom read-only connectors, so nothing changes in a live system until a person says so.
The jobs retail and ecommerce clients actually bring us. A person checks the work before anything goes live.
Claude writes SEO titles, descriptions and image alt text from your product sheet, in your voice, and logs every change before it goes into Shopify. Little Taonga had 279 products done in an afternoon, with macrons checked.
Ask in plain English which market grew and why one dipped. For Shakti Mat, one connector covers all six Shopify storefronts, so Claude compares them in a single answer and checks the email platform for the reason.
Claude reads a supplier invoice from email, checks the prices and receives the stock into your point of sale. At Little Taonga it caught a sync quietly resetting costs in Lightspeed.
Price changes matched by barcode and SKU, updated with a log you can roll back, every Monday. Little Taonga updated 43 supplier costs this way.
Claude reads Google Ads next to your order data. At Little Taonga, 75-85% of the sales Google credited to ads were wholesale reorders. The true retail return was about 6x, not 36x.
Claude drafts replies from your policies, order history and past answers, in your voice. Nothing sends until a person has read it.
Published on our case studies, with each client's sign-off.
The skill Little Taonga runs on its Shopify store.
Only 7 of Little Taonga's 437 products had SEO. 279 were done in an afternoon.
Two retail clients, both published with their sign-off.
Shakti Mat sells in six markets. We built six custom read-only connectors - Shopify across all six stores, Xero, Unleashed, Inventory Planner, Omnisend and Playbook - and rolled them out to the team in under four weeks.
Read the Shakti Mat case studyLittle Taonga sells online, wholesale and in its own Jade Kiwi store. In one day on site we connected Shopify, Xero, Lightspeed and Google Ads, and saved store SEO, wholesale invoicing, stock receiving and payroll as skills.
Read the Little Taonga case studyThe same rules on every retail build:
A Christchurch ecommerce brand selling in six markets, and a Kaikōura jewellery business that sells online, wholesale and in its own store.
Blake gets it - prompt, professional, knows his stuff. He took us through the easy set ups and built custom connectors and processors for our more niche requirements. Quick, fun and already changing the way we work.
Alex and I spent a day with Blake from Harkness AI setting up Claude across our complicated business systems, and it was the best investment we've made! Rather than just showing us features, he built everything around our real platforms. We highly recommend Harkness AI to any business wanting to simplify its systems, work smarter and get real, practical value from AI.
Bring the job that eats your week. We will tell you straight whether Claude helps.
See how Claude setup worksWorth reading next:
Nothing to replace. These are the tools NZ retailers already run, and the work goes into connecting them properly.
Shopify and Xero have Claude connectors you switch on, but they reach one store or one organisation at a time. For several stores, stock systems and email platforms, we build custom read-only connectors.
We set Claude up for your business: Shopify, Xero and the rest of your stack connected read-only, your repeat jobs saved as skills and your team shown how to use them. It starts with a free call.
Last updated 2 November 2026
