Privacy Policy

Who We Are

Harkness AI provides AI consulting and development services in New Zealand. We are responsible for personal information we collect and hold in connection with our website and services.

Information We Collect

• Contact details (e.g., name, email, phone) when you contact us or make an enquiry.
• Business and project details you choose to provide.
• Technical and usage data (e.g., IP address, device/browser information, pages viewed) via analytics, advertising and cookies.
• Communications with us, including emails and messages.

How We Collect Information

• Directly from you (e.g., forms, email, phone, or when you engage our services).
• Automatically through cookies, analytics and advertising tags when you use our website.
• From trusted service providers that help operate our website and services.
• From publicly available sources (e.g., professional profiles) where appropriate.

How We Use Your Information

• To respond to enquiries and provide our services.
• To operate, maintain, and improve our website and services.
• To send updates and marketing communications (with your consent, and you can opt out at any time).
• To comply with legal obligations and manage risk.

Legal Bases

We process personal information where permitted by the Privacy Act 2020, including with your consent, to perform a service you request, for our legitimate interests (such as improving our services), or to comply with legal obligations.

Storage, Security, and Retention

We take reasonable steps to protect personal information from loss, unauthorised access, or misuse. We retain personal information only for as long as necessary for the purposes outlined above or as required by law.

Disclosure and Overseas Transfers

We may disclose personal information to trusted service providers (for example, hosting or analytics providers) who help us operate our business. Some providers may be located outside New Zealand. Where information is transferred overseas, we take reasonable steps to ensure it is protected by comparable safeguards as required under New Zealand law.

Your Rights

You have the right to request access to and correction of your personal information that we hold about you. To exercise these rights, please contact us using the details below.

If you have concerns about our handling of your personal information, you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand. See privacy.org.nz.

Cookies, Analytics and Advertising

Our website uses cookies and analytics to understand site usage and improve performance. We also use advertising and measurement tags from Google (Google Analytics and Google Ads), Meta (the Meta pixel) and LinkedIn (the LinkedIn Insight Tag). These tags record pages viewed and actions such as submitting an enquiry form, and allow us to measure the results of our marketing and to show relevant ads to people who have visited this site.

These providers may set their own cookies and may combine this information with data they already hold about you. They are located outside New Zealand, so this information is processed overseas. We do not send them your name, email address or the contents of your enquiry.

You can control cookies through your browser settings, and you can opt out directly through Google Ad Settings, Meta Ad Preferences and LinkedIn Ad Settings. Blocking some cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend you review their privacy policies.

Contact Us

Email: blake@harknessai.nz

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.